FAQs

How can I contact Electrospheresa?

You can email us at espheresa@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship nationwide?

Yes all around South Africa

Where do you ship from?

We ship from South Africa

What payment methods do you accept?

We accept all major credit cards (VISA and Mastercard) payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-5 business days to arrive depending on your location and courier workload.

What if I don't receive my order?

If you don't receive your order within 14 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

NO — you will NOT pay customs duties or import taxes.

How do I return an item?

Please contact us at espheresa@gmail.com for more details about this part.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.